Introduction
The privacy of personal information you provide to us (your personal information) is important to us. The following privacy policy governs
the collection and use of your personal information by Best Home Loans (ABN 63 890 366 008) its related entities, subsidiaries and
employees. This privacy policy sets out how we intend to respect your
rights to privacy in accordance with the National Privacy Principles
contained in the Privacy Act 1988 (Cth).
How we collect personal information.
We may collect personal information from you by telephoning you, through our brokers, when interviewing you, from our website and from promotions to which you choose to respond.
What personal information do we collect?
We collect personal information about you to enable us to assess your
suitability and eligibility for obtaining a home or commercial loan. The
types of personally identifiable information we may collect include your
name, address, telephone number, occupation and financial information.
When we request your personal information, we will endeavour to
specify which information we require for our purposes and which
information may be provided at your option. You may choose not to
supply any optional information requested by us but our ability to
assist you may be restricted.
How do we use your personal information?
We use your personal information to assist us in:
- Conducting our business, for example, in determining whether
you may qualify for a loan;
- Completing a transaction to which the provision of that personal
information relates, for example, in the completion of loan
application forms;
- To communicate information about our products and services to you;
- For our internal administrative, marketing, planning, product
development and research requirements.
At any time you may opt out of receiving any communications from us
(other than as required for the operation of our business). If you wish
to opt out of receiving communications from us please contact
your broker or Best Home Loans customer representative.
Do we disclose your personal information to others?
We do not sell our customer lists to third parties. We will not disclose
personal information about you to any person outside of Best Home Loans
except on a confidential basis to our approved panel of lenders, and
agents that we may use in the ordinary operation of our business,
such as for data processing, printing or mailing. |
These third parties are strictly prohibited from using your personal information for any
other purpose.We will only disclose to these third parties that
information necessary for them to perform their services. Otherwise,
we do not disclose personal information unless we are required to do
so by law or regulation.
Your access rights to the personal information
we hold
At any time, you may ask us to provide you with a list of the personal
information we hold about you, and copies of that personal information.
We will endeavour to provide you with the data within 30 days of receiving
your request. We may charge you a small fee to cover any administrative
costs that we may incur in providing personal information to you.
If you believe for any reason that we are holding inaccurate or
incomplete data about you, you may ask us to correct it. We will
consider if the information requires amendment. If we do not agree
that there are grounds for amendment, then we will add a note to the
personal information stating that you disagree with it.
Financial information becomes out of date very quickly and so we will
update that information if it is required in any future dealings we may
have with you.
We will take reasonable steps to destroy or deidentify your personal
information when your personal information is no longer required for
our business functions.
How do we store your personal information?
We take all reasonable steps to protect your personal information
from misuse, loss, unauthorised access, modification or exposure.
We require all staff to maintain the confidentiality of customer
information. Access to information stored electronically is restricted to
employees whose job requires access to the information. Access to
our computer systems is restricted through password protection.
Contacting us and feedback.
You can make any requests relating to your personal information held
by us or any complaints regarding treatment of your privacy by contacting:
The Privacy Officer -
Best Home Loans
109 Ross River Road
Mundingburra Qld 4812
Phone: (07) 4773 6816
Fax: (07) 4779 8855
Email: privacy@besthomeloans.com.au
Changes to this privacy policy
We may change this privacy policy from time to time to comply with new laws or codes of practice which may be developed. We may also change
this policy to include any new products or services we may provide
from time to time. |
